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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Estephania Ramirez

August 20, 2025

5  out of  5
rating by Estephania Ramirez
"As a first-time homeowner in Germantown, I was completely overwhelmed by insurance options. Tim sat down with me for nearly an hour explaining everything in plain English. Never felt pressured or rushed. Home insurance doesn't have to be confusing after all!"
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Irene Tan

August 14, 2025

5  out of  5
rating by Irene Tan
"Two accidents in six months – neither my fault, but still stressful. Tim's office handled both claims smoothly. No finger-pointing, no delays, just solutions. That's what you pay insurance for."
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kyle ashcraft

August 13, 2025

5  out of  5
rating by kyle ashcraft
"Finding cheap car insurance in Nashville TN that actually provides decent coverage seemed impossible until I met with Tim. He showed me how adjusting a few coverage details could save significant money without leaving me underprotected. Smart advice that saved me real money."
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Noah Hagan

August 12, 2025

5  out of  5
rating by Noah Hagan
"Had to file a claim after a fender-bender on I-40. Tim's office handled everything from start to finish. They coordinated with the other driver's insurance, helped me find a good repair shop, and even followed up to make sure I was satisfied with the work. That level of service is rare these days."
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Tyler Bethke

August 11, 2025

5  out of  5
rating by Tyler Bethke
"The team at Tim's office understands that not everyone speaks 'insurance language.' When I was shopping for renters insurance, Alyssa explained everything in terms that actually made sense. No confusing jargon, no fine print surprises. Just straightforward information that helped me make an informed decision."
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Taylen Rhodes

August 8, 2025

5  out of  5
rating by Taylen Rhodes
"After 15 years with my previous insurer, I was hesitant to switch. But Tim's team made the transition seamless. They handled all the cancellation paperwork with my old company and made sure there wasn't even a day gap in coverage. That attention to detail matters when you're dealing with something as important as insurance."
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Allan Hardy

August 8, 2025

5  out of  5
rating by Allan Hardy
"I originally stopped by just to update my address and maybe browse some options — didn’t expect much. But Tim’s office went above and beyond. They reviewed my entire coverage package, pointed out gaps I wasn’t even aware of, and still managed to lower my monthly payment. Jennifer was especially helpful in breaking down the differences between the various coverage levels."
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Ally Gibson

August 7, 2025

5  out of  5
rating by Ally Gibson
"My previous agent made everything feel urgent and overly complicated, which left me frustrated. Tim was the complete opposite — clear, patient, and genuinely helpful. What impressed me most wasn’t just the competitive rates he found for my State Farm life insurance quote in Nashville, but how he walked me through each option without using any pressure tactics."
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Bethel Brown

August 5, 2025

5  out of  5
rating by Bethel Brown
"Bundled home and auto insurance with Jenny’s help. She was patient and asked smart questions about what matters most to me. No pressure. Very refreshing approach for someone who never really cared for insurance, until now."
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Martha Rosales

August 4, 2025

5  out of  5
rating by Martha Rosales
"So I moved to Nashville from out of state and was juggling auto insurance, life insurance, and home insurance all at once. My first call was with Lisa, then Jenny handled follow‑up for bundling. It felt like everyone actually knew my situation and cared. When I asked about life insurance options, Lisa laid out term vs. whole‑life frankly, no scare tactics, just helpful info. Then Jenny helped streamline the home policy, noting how bundling auto and home saves. Honestly, this team feels more like neighbors than insurance staff."
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Blake Cobb

July 25, 2025

5  out of  5
rating by Blake Cobb
"My buddy recommended Tim after I complained about my insurance costs going up every year for no apparent reason. Turns out I was paying for coverage that didn't even apply to my situation anymore. Tim streamlined everything and cut my bill by almost 30%. Wish I'd made this change sooner."
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Joel Mills

July 25, 2025

5  out of  5
rating by Joel Mills
"I moved to Nashville two years ago and was in need of completely new insurance coverage. Tim Shrum's office made the entire process simple and seamless by helping me bundle all my policies. Best of all, I ended up saving nearly $400 a year compared to what I was paying before!"
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Lisa Diaz

July 11, 2025

5  out of  5
rating by Lisa Diaz
"Been shopping around for business insurance for months. Most agents either didn't understand my industry or quoted prices that seemed pulled from thin air. Tim took time to understand what my consulting firm actually needed. His recommendations made sense, and his pricing was transparent from day one."
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jay tat

June 25, 2025

5  out of  5
rating by jay tat
"They answer the phone when you call. Might sound like a small thing but try getting that with most insurance places these days lol"
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Mike Feehley

June 20, 2025

5  out of  5
rating by Mike Feehley
"Moved to Nashville for work and needed everything sorted fast – auto insurance, renters policy, the works. Lisa handled my entire setup in one appointment. No back-and-forth, no endless paperwork. Just efficient service from people who actually know what they're doing."
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andrea smith

June 18, 2025

5  out of  5
rating by andrea smith
"Called around everywhere trying to find decent car insurance quotes in Nashville TN after moving here from Denver. Most places either couldn't beat my old rate or tried to oversell me coverage I didn't need. Tim's approach was refreshingly honest – he showed me exactly what I needed for Tennessee requirements and what was optional. Ended up saving about $60 a month while getting better coverage."
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Daisy Krooks

June 17, 2025

5  out of  5
rating by Daisy Krooks
"After my apartment was broken into last year, I learned the hard way that I needed renters insurance. Tim's team didn't make me feel foolish for waiting so long – they just got me covered quickly and thoroughly. When I had to file a claim six months later for water damage, the process was surprisingly straightforward. Alyssa helped coordinate everything with the adjusters."
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Michael Gonzales

June 16, 2025

5  out of  5
rating by Michael Gonzales
"Switching to Tim's office was one of the smartest financial decisions I've made. My previous agent barely returned calls, but here? Jennifer walked me through every detail of my policy and found ways to save me nearly $400 annually. The whole team treats you like family, not just another policy number."
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dirk johnson

May 28, 2025

5  out of  5
rating by dirk johnson
"Got in a fender bender last month and was worried about how it would affect my rates. Tim's office was amazing thru the whole process. They didn't make me feel bad about it and helped me understand exactly what would happen next."
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Mayeth Rindo

May 27, 2025

5  out of  5
rating by Mayeth Rindo
"Quick response time. Fair rates. No BS. Exactly what you want from insurance."
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Austin Johnson

May 26, 2025

5  out of  5
rating by Austin Johnson
"Tim and his staff have been managing our insurance for over a decade now. As our family grew, they've helped us adjust our policies accordingly. The personalized approach makes all the difference - they know our situation and proactively suggest changes that make sense for us. You're not just another policy number with them!"
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Roselyn Aeqer

May 21, 2025

5  out of  5
rating by Roselyn Aeqer
"After my apartment building caught fire, I was so relieved I had listened to Tim about getting proper renters insurance. The claim process was smooth, and I was back on my feet quickly. Jennifer checked in regularly to make sure everything was progressing. That's service you don't find everywhere these days!"
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Jim Smith

May 19, 2025

1  out of  5
rating by Jim Smith
"I’m a 100% disabled vet, my ins rate doubled under him in 2 years. Then, after I told him I was on a fixed income, he said, “ We’re all on a fixed income!” So many words i have for him, but i’ll be a gentleman! NEVER deal with someone THAT out of touch with reality!"
We responded:
"Our records show that you have not been a customer of our agency here in Nashville, TN. Your Google profile indicates you are located in Lancaster, PA, and we have no record of you ever being associated with our office. It appears this review may have been left in error. We kindly ask that you remove the review or redirect it to the appropriate agency. Thank you for your understanding."
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victor Duenas

May 14, 2025

5  out of  5
rating by victor Duenas
"Been with Tim Shrum for 7 years now. Never switching. Enough said. 👌"
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Damion Franz

May 13, 2025

5  out of  5
rating by Damion Franz
"I run a small business in Nashville, and Tim has been instrumental in making sure we have the right coverage. His expertise in Tennessee business insurance has protected us through some challenging times. Alyssa always remembers details about my family when I call, that personal touch means a lot."